Select Page
MARKETING LEAD – BUSINESS CONSULTANT – CEO COACH

Diana Terrones

Professional, approachable and authentic.

A performance marketing expert driving strategic, brand, creative and digital transformations for over 20 years.

Experienced in building brands, departments and operations for global companies in Europe and US, in ANZ I have focused on medium sized businesses and start ups, launching world-class SaaS products NetSuite & CMyPeople and leading digital change with employers and clients.

I work with business leaders in multiple industries to do what I do best; changing business and teams for the better.

 

 

My Skills

I have always been actively involved in all types of marketing and business strategy and in leading large and small teams. I have worked with many of the world’s top marketing agencies and sometimes have worked with none.

My skills in Marketing Strategy and Delivery, Business Strategy and People are broad and deep.

My coaching skills are unorthodox, but have worked well for my UK and AU CEOs and executives over ten years.

My biggest motivation comes from developing my team, setting a great culture and watching it flourish.  This is some of my team in 2023. I’m the short one on the far left.

 

Marketing

  • Strategic Marketing and Comms 
  • Social, SEO, SEM and Websites
  • Writing and Content Strategy
  • Marketing Automation and CRM 
  • Customer Acquisition/Engagement

Business STRATEGY

  • Planning, Vision and Positioning
  • Product Innovation and GTM
  • Data Analytics and Segmentation
  • Sales Pipeline and Funnel Strategy
  • Budget Planning and P&L 

PEOPLE

  • Team Leadership and Coaching
  • Marketing Skills Training 
  • Team Culture Transformation
  • CEO Goals; Business & Personal 
  • Supplier Management

I’ve Worked For

Consumer Electronics – Energy – Legal – Retail – IT – SaaS – Talent Management – Coaching – Health – Fitness – Gaming – Club Industry – Education

My Philosphy

Business isn’t rocket science. I am all for being pragmatic and uncomplicated about marketing delivery, but passionate that business strategy and measurable objectives should drive the marketing agenda.

I believe that many businesses get caught up in trying to do too much, or focus on marketing channels that miss their target audience completely. Channels and technology may have transformed in the last few years, but the principles haven’t.

1. Know who your priority audience is.

2. Find the best way to engage with them.

3. Do less and do it better.

4. And never forget, people buy people – so be awesome to engage with.

 

I build positive work cultures that inspire people to embrace curiosity, work collaboratively and maximise productivity. Win-win relationships ensure happy teams and great alliances with suppliers and stakeholders at all levels.

What Makes Me Tick?

My personal brand is about authenticity, fearlessness and integrity. I am the same person at work as I am out of it and I encourage others to bring their whole selves to work too, stand up for what they believe in and never let others fail.

Easy being professional in any environment, I am proudly Australian, surprisingly British with a Spanish twist, creative in work as well as when painting or writing at home and deeply motivated by humour and silliness. If it isn’t fun, why do it? Life is too short to be anxious and miserable.

 

What Others Say

Diana doesn’t fit neatly into a box, with her Spanish looks, English accent and colourful vernacular, she disarms and charms equally…

Her interest in always learning something new and taking herself out of her comfort zone has seen her work in many businesses and industries because she believes that good business principles and practice apply across all markets.

Her favourite saying is; “How hard can it be”, because she believes nothing is that hard, it just takes discipline and interest, something she has in spades.

She is that rare thing in business, both analytical and creative and has an amazing ability to get people working together collaboratively.  Even my IT team enjoyed working with her, and they hated everybody!

Stephen Withnall, CTO Chandler Macleod

 DEDICATED PROFESSIONAL

The intouch Group needed a contemporary website with the functionality to allow franchisees to have their own websites in a format that was accessible to them and flexible to their needs.

I looked for a supplier who could deliver what I needed and bring the best developer to the party. Diana is a very dedicated and professional marketing expert. Extremely thorough, engaging and delivered on time and within budget. She did also bring the best developer. 

Paul Ryan, CEO, InTouch Group, Kudos2

 DEEP EXPERIENCE

I work with Diana because she brings so much experience that I can totally back off and know that what she is working on is in safe hands.

She produced amazing industry white papers from scratch, from my 2 line brief. The experts were all stoked that she made them sound so knowledgeable. She has some loyal supporters in the industry now.

She also managed our Australian Gaming Expo show in 2013, 2014  and again in 2015 as a favour to me. They were a huge success and although she professes to hate managing events, she is very good at them.

Nigel Turner, Head of Marketing AsiaPacIGT

Work Experience

DTConsulting

DIRECTOR

When I am not working as a full-time marketing lead for an organisation, I enjoy managing my own business consultancy, delivering business planning, marketing strategy, digital focus and priority projects to small and medium businesses in ANZ and UK.

  • Ongoing clients include: Anytime Fitness, International Gaming Technologies (IGT), Leadership Think Tank and Avani Solutions in the UK. I continue to coach a CEO in the UK.
  • Deep and broad experience in international markets and multiple industries, strategic thinking and hands-on skills enable me to work on diverse initiatives, bringing in designers and developers as required.

JUL 2012 – CURRENT

Navitas / ACAP

DIRECTOR OF MARKETING

Navitas is a leading global education provider that has helped generations of learners transform their lives through education.

I led marketing initially across three colleges. Key focus on ACAP’s 40-year heritage in human services, expanding into new study areas with GTM strategies and a rebrand.

  • Led the marketing team of 14 through Covid changes and a marketing channel reboot.
  • Rebranded our sister company to Navitas Skilled Futures before replacing myself with a new Director of Marketing to allow me to focus on ACAP and NP.
  • GTM launch of new business streams; MBA, GDLP and MIT, broadening the college offer.
  • Brought the divisional team to consensus on long term brand direction for the division.

    JUN 2020 – OCT 2023

    Australian Hearing

    HEAD OF MARKETING

    18-month contract to drive new acquisition and retention strategies and coach the marketing team of 12.

    • Engaged to improve group dynamics, resulting in a collaborative high performing team.
    • Transformed reporting and KPIs to create transparency for government and stakeholders.
    • Rebooted supplier network with new ‘right-size’ suppliers to drive customer acquisition, customer engagement and retention, laying foundations for a stronger digital capability.

    APR 2016 – OCT 2017

    The Executive Connection

    HEAD OF SALES AND MARKETING

    A peer mentoring organisation for CEOs in ANZ, part of the larger global Vistage network. Led team of 9 in brand, content and event based client recruitment strategies and provided coaching in sales processes.

    • Developed strategy and brand to stabilise customer recruitment rates through the GFC.
    • Drove change in a 30-year-old business with cloud CRM and ERP for business automation.
    • Led open-plan office restructure to promote consultative cross functional working culture.

    JUL 2009 – JUN 2012

    Chandler Macleod

    MARKETING DIRECTOR

    Launched leading-edge SaaS psychological assessment and talent management business, under the brand CMyPeople (now Ability Map).

    • Created marketing strategy, positioning, new brand and communications suite.
    • Drove PR and marketing roll out to launch with The Hon Brendan O’Connor MP, re-engaging government interest and producing over $3m value in media coverage.
    • Developed successful investment proposition and due diligence to raise venture capital for international expansion into UK, Canada and U.S.

    JAN 2008 – JUN 2009

    GAP & First City Advertising

    NEW BUSINESS CONSULTANT

    Returned to the UK for 12 months, working for 2 companies:

    • Created CRM processes and loyalty program for GAP (UK) for 80% revenue uplift.
    • Planning, brand strategy and pitches for First City Advertising, a boutique media advertising agency.

    DEC 2006 – DEC 2007

    NetSuite and NetReturn

    MARKETING DIRECTOR

    Managed a complex role within this growing company’s two separate businesses.

    • Rebranded and repositioned NetReturn’s web consulting and development business.
    • Launched leading Oracle CRM, ERP and E-Commerce SaaS application, NetSuite.
    • Created successful analyst relations, achieving 11th position in Australia’s ‘Fast 100’ fastest-growing companies, secured high profile investors including a 35% stake by MYOB.
    • Doubled lead generation and conversion, achieving 200% revenue growth in 2005.

    MAR 2004 – NOV 2006

    SONY, VIRGIN, BW

    EARLIER EXPERIENCE IN EUROPE
    • Beachcroft Wansbroughs – Head of Marketing: Transformed this Law Firm’s business planning and new tendering processes to increase new business wins by 100% and re-engage internal stakeholders and key enterprise clients.
    • Virgin (EDF) – Marketing Manager: Created a commercial environment at London Energy to maximise retention and acquisition through energy deregulation, launching Virgin Energy and Virgin Home into this space.
    • SONY Europe – Planning and Marcomms Manager: Re-positioned the SONY and Trinitron brands in 23 countries to recoup No.1 market share. Launched Widescreen technology with an award winning pan-euro omni-channel campaign, including a TV spot still placing in top 50 ads of all time.

      BEFORE 2004

      Awards & Education

      The Accidental Counsellor

      TRAINING

      Leadership & Support Skills

      2023

      ADMA AU

      CERTIFICATE

      Digital Marketing

      2018

      ADMA AU

      CERTIFICATE

      Content Marketing Strategy

      2018

      Vistage US

      STUDIO iV CERTIFICATE

      CEO Coaching and Chair Training

      2011

      Open University UK

      MSc Psych

      Psychology

      Greenwich University UK

      BA (HONS)

      International Marketing with Spanish